Core Back-Office Software and ERP Systems
Case reference FOI2026/01295
Received 23 June 2026
Published 23 July 2026
Request
I am writing to you under the Freedom of Information Act 2000 to request information regarding the software systems the council currently uses to manage its core back-office business functions.
For each of the following six business areas, please provide the details requested below:
1. Finance and Accounting (e.g., General Ledger, Budgeting, Treasury)
2. Human Resources (HR) and Payroll (e.g., Core HR, Time & Attendance, Payroll processing)
3. Procurement and Sourcing (e.g., E-Procurement, Contract Management)
4. Asset and Facilities Management (e.g., Enterprise Asset Management, Fleet tracking)
5. Project and Portfolio Management (e.g., Capital project tracking, Resource allocation)
6. Citizen and Frontline Integrations (e.g., core CRM or Billing systems that integrate with the back office)
For EACH of the six business areas listed above, please provide the following:
• System Name: (The name of the software)
• Supplier/Vendor Name: (If the system was developed in-house, please simply state "In-house")
• System Architecture: Please specify which of the following best describes the setup:
• Part of a full, integrated Enterprise Resource Planning (ERP) system.
• A standalone Commercial Off-The-Shelf (COTS) application.
• A bespoke, in-house developed solution.
• Hosting: Is the system hosted on-premise, managed off-premise by the supplier, or delivered via a Cloud/SaaS model?
• Contract Expiry Date: When does the current contract for this system expire (please include any viable extension periods)?
• Whether the council plans to change the system in the future
Additional Note: If the council utilises a single, integrated ERP system (e.g., SAP, Oracle, Microsoft Dynamics) to cover multiple business areas listed above, please state the name of the overarching ERP and confirm which specific modules are currently active.
Response
Thank you for your request for information under the Freedom of Information Act 2000.
Please find attached the response to your recent request for information.
Yours sincerely,
FOI Team
Guildford Borough Council
Documents
This is Guildford Council's response to a freedom of information (FOI) or environmental information regulations (EIR) request.
You can browse our other responses or make a new FOI request.