Waste & Recycling and Street Cleansing Contracts
Case reference FOI2019/00060
Published 26 February 2019
Request
Waste & Recycling Collection and Street Cleansing services
Response
1. Are your Waste & Recycling Collection and Street Cleansing services operated in-house, through a contractor, or other?
In house.
If a contractor: 2. What year did your current contract start?
N/A
If in-house:
3. Within the last 5 years, has the service been operated through a contractor? Please specify if this both Waste & Recycling and Street Cleansing are operated in-house or if only one service.
No
4. How are your services operated?
5. Have you ever ran your service in-house, or through a contractor?
N/A
Waste & Recycling Collections during the period April 2016 - March 2017
- Total annual number of Missed Collections, for each waste and recycling service: A collection not completed on the specified day, where the container has been correctly set out by the resident, and has not been emptied. If this number is not held by the authority, please provide the number of missed collections reported by residents and state where this is the case.
Refuse: 2072
Recycling: 1922
Garden waste: 1208
Food waste is not reported separately
- Total annual number of Missed Collections not Rectified for each waste and recycling service: A reported missed collection not collected within 48 hours (or other specified timeframe) of the original collection date.
Information is not held.
- Total annual number of Missed Assisted Collection: An assisted collection not completed on the specified day, where access to the container was available as agreed with resident. If this number is not held by the authority, please provide the number of missed collections reported by residents and state were this is the case.
Information is not held.
- Total annual number of Missed Bulky Waste Collection A confirmed booking for a bulky waste collection not complete on the agreed date, where the items were set out correctly by the resident for collection.
N/A. We do not provide this service.
- Total annual number of Missed Bulky Waste Collections not Rectified: A reported missed bulky waste collection not collected within 48 hours (or other specified timeframe) of the original collection date.
N/A. We do not provide this service.
- Total number of complaints raised regarding the waste & recycling service. Number of complaints raised by residents regarding the waste and recycling collection service.
159
- Percentage of complaints regarding the waste & recycling service upheld. Percentage of complaints raised by residents that were upheld by the authority.
74
Street Cleansing during the period April 2016 - March 2017
- Total annual number of Fly-tip non-removal A reported fly-tipping incident not removed within agreed time-limits.
We don't hold this information.
- Total annual number of Street Cleaning Performance Failure Street Cleanliness found not to meet standards criteria.
We do not have performance KPI's so do not report this.
- Total annual number of Street Cleansing Performance Failure not Rectified Street Cleanliness not returned to acceptable standards within given time frame of failure being reported.
N/A, see 2.
- Total number of complaints raised regarding the street cleansing service. Number of complaints raised by residents regarding the street cleansing service.
5
- Percentage of complaints regarding the street cleansing service upheld. Percentage of complaints raised by residents that were upheld by the authority.
1
- Street Cleansing monitoring frequency. Please provide details about frequency and level of monitoring of street cleansing operations undertaken.
We do not have a formal monitoring programme so do not have a formal monitoring frequency.
Number of Staff required during the period April 2016 - March 2017
Revenue Outturn Finance Reporting
- Please explain how your RO5 reporting is reported, for items 270. Street cleansing (not chargeable to Highways), 281. Waste collection and 283. Recycling
This question aims to understand what parts of the services are recorded under each section of RO5 data. If all costs are included within a single contract cost, please highlight how this contract cost is reported. I.e. 33% across all three sections, 75% waste collection & 25% streets
All revenue costs recorded under each item (270,381 and 283) of the RO5 are specific to that service. There are no contract costs which are apportioned over those services.
- Where are capital costs for Waste & Recycling and Street Cleansing services reported?
Capital items are recorded on RS item 939 and are not broken down by service
Documents
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