Telephone systems
Case reference FOI2019/00251
Published 13 June 2019
Request
I would like to request the following information under the Freedom of Information Act:
1. Please confirm the manufacturer of the telephone equipment installed within the organisation (e.g. Avaya, Cisco, Mitel)
2. When was the telephone equipment installed? (Month, year)
3. When will the equipment reach end of life/end of contract? (Month, year)
4. Given the ISDN switch off in 2025 and the end of associated upgrades/new sales by 2021, when will your current ISDN service be replaced/be out of contract? (Month, year)
5. If you currently have SIP or VOIP contracts in place - when are they up for renewal?
6. What cloud-based office software solutions does your organisation use? (e.g. Microsoft Office 365, G Suite)
7. Who is responsible for telephony projects? (Name, job title)
Response
We have considered your request for information.
- Mitel.
2. When was the telephone equipment installed? (Month, year) - 12 years ago.
3. When will the equipment reach end of life/end of contract? (Month, year) - already end of life - the system is currently being replaced by the Mitel Unified Comms solution
4. Given the ISDN switch off in 2025 and the end of associated upgrades/new sales by 2021, when will your current ISDN service be replaced/be out of contract? (Month, year) - Currently being replaced
5. If you currently have SIP or VOIP contracts in place - when are they up for renewal? - New system currently being implemented contract will expire in 5 years time.
6. What cloud-based office software solutions does your organisation use? (e.g. Microsoft Office 365, G Suite) - Office 365
7. Who is responsible for telephony projects? (Name, job title) Darren Spice, IT Portfolio Manager
Documents
This is Guildford Council's response to a freedom of information (FOI) or environmental information regulations (EIR) request.
You can browse our other responses or make a new FOI request.