FOI release

IT Service Management

Case reference FOI2019/00418

Published 25 July 2019

Request

Could you kindly provide me with the below information about your organisation:

1. What software product(s) are you using to manage your IT Service Management?

2. Who is your current vendor?

3. When does the contract with your current service desk provider end?

4. How much does your current ITSM service desk tool cost annually?

5. When will you be looking to review your current service desk tool?

Response

1. What software product(s) are you using to manage your IT Service Management? NetHelpDesk

2. Who is your current vendor? NetHelpDesk

3. When does the contract with your current service desk provider end? March 2020

4. How much does your current ITSM service desk tool cost annually? £4500

5.When will you be looking to review your current service desk tool?

Not looking to review as we have recently purchased.

Documents

There are no documents for this release.

This is Guildford Council's response to a freedom of information (FOI) or environmental information regulations (EIR) request.

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