Telecoms Information Request
Case reference FOI2025/02179
Received 25 November 2025
Published 18 March 2026
Request
Under the Freedom of Information Act, I would like to request the following information:
Telephone System
What make is your telephone system?
How old is the telephone system you operate?
How many users do you have?
Is your telephone system cloud based or on premise?
Can your switchboard operators transfer external incoming calls to all users across your estate?
How many extensions does your telephone system have?
Telecoms Estate
How much do you spend annually on telecoms?
Do you know how this is split into Voice Telecoms / Data Networking / Mobile Communications / Maintenance?
How many analogue lines do you have?
How many ISDN2 Services do you have?
How many ISDN30 Services do you have?
How many mobiles do you have?
Have you done anything about the Analogue Switch Off / Digital Switch On? If so, what have you done?
What are the contact details for the person who looks after telecoms and the costs associated with these?
Microsoft
How much do you spend annually with Microsoft?
How often do you review licensing costs?
Response
Telephone System
What make is your telephone system?
Mitel
How old is the telephone system you operate?
6 years old
How many users do you have?
750
Is your telephone system cloud based or on premise?
On premise
Can your switchboard operators transfer external incoming calls to all users across your estate?
Yes
How many extensions does your telephone system have?
1,525
Telecoms Estate
How much do you spend annually on telecoms?
This information can be found on our Contract Register, which is available on our website:
https://www.guildford.gov.uk/DoingbusinesswithGBC
Do you know how this is split into Voice Telecoms / Data Networking / Mobile Communications / Maintenance?
Yes, a breakdown of this information can be found in our Annual Spending Data, which can be found on our website:
https://www.guildford.gov.uk/article/25083/Annual-spending-data
How many analogue lines do you have?
150
How many ISDN2 Services do you have?
0
How many ISDN30 Services do you have?
0
How many mobiles do you have?
517
Have you done anything about the Analogue Switch Off / Digital Switch On? If so, what have you done?
Completed an audit of our existing analogue lines and currently undergoing a procurement exercise to migrate existing lines to a digital replacement.
What are the contact details for the person who looks after telecoms and the costs associated with these?
This information can be found on our website and the responsibility for telecoms falls under the Assistant Director for ‘Communications and Customer Services’ (https://www.guildford.gov.uk/article/26473/Assistant-Directors-for-Economy-Planning-and-Place)
Microsoft
How much do you spend annually with Microsoft?
This information is available on the Council web site - https://www.guildford.gov.uk/DoingbusinesswithGBC
How often do you review licensing costs?
Yearly
Documents
This is Guildford Council's response to a freedom of information (FOI) or environmental information regulations (EIR) request.
You can browse our other responses or make a new FOI request.