FOI release

Web platform enquiry

Case reference FOI2026/01000

Received 11 May 2026

Published 9 June 2026

Request

Please provide the following information under the freedom of information act 2000.

1. Website platform and hosting: who the supplier is, product name, hosting arrangements, contract starts and end dates, annual cost.

2. Content management system: supplier name, product name, contract starts and end dates, annual cost.

3. Digital communication platform: supplier name, product name, contract start and end dates, annual cost.

4. Customer engagement or digital engagement platform: supplier name, product name, contract start and end dates, annual cost.

We have considered your request for information. Please find the answers to your queries below:

We use Goss as our website/CMS so I have combined 1&2.

Please provide the following information under the freedom of information act 2000.

1. Website platform and hosting: who the supplier is, product name, hosting arrangements, contract starts and end dates, annual cost.

2. Content management system: supplier name, product name, contract starts and end dates, annual cost.

Ref: Qu’s 1 & 2 – Website platform and hosting/ CMS:

• Supplier: Goss

• Product name: Goss ICM

• Hosting arrangements: Cloud based hosting

• Contract starts and end dates: 3-year contract ending in December 2026

• Annual cost: Approx. £48k

3. Digital communication platform: supplier name, product name, contract start and end dates, annual cost.

• Supplier name: Hootsuite

• Product name: Hootsuite

• Contract start and end dates: 13 October 2023 to 12 October 2026

• Annual cost: £6,711

4. Customer engagement or digital engagement platform: supplier name, product name, contract start and end dates, annual cost.

• Supplier name: Salesforce

• Product name: Salesforce

• Contract start and end dates: Annual contract runs January to January

• Annual cost: Costs vary depending on usage. Between £70-£80k

Yours sincerely,

FOI Team

Guildford Borough Council

There are no documents for this release.

This is Guildford Council's response to a freedom of information (FOI) or environmental information regulations (EIR) request.