Freedom of Information request - Local authority complaints
Case reference FOI2025/01268
Received 21 July 2025
Published 9 September 2025
Request
Under the Freedom of Information Act 2000, I would like to request the following information held by your authority:
1. Graffiti incidents
The number of graffiti reports received by the council from members of the public or council staff, regardless of whether they were resolved or actioned, for the years:
2022:
2023:
2024:
2. Damp and mould complaints
The number of complaints received by the council relating to damp and/or mould in residential properties within your area, including those passed to housing associations or ALMOs for resolution, for the years:
2022:
2023:
2024:
3. Littering enforcement
The number of Fixed Penalty Notices (FPNs) issued for littering offences for the years:
2022:
2023:
2024:
4. Missed bin collections
The number of household missed bin collections reported, including general waste, recycling, or food waste incidents (N.B. Please include reports made by residents and/or logged by contractors), for the years:
2022:
2023:
2024:
5. Community Protection Notices (CPNs)
The total number of CPNs issued by the council – if available, please provide a breakdown by the type of behaviour or issue the notice was related to (e.g., noise, graffiti, fly tipping, waste, nuisance) – for the years:
2022:
2023:
2024:
Response
1. Graffiti incidents
The number of graffiti reports received by the council from members of the public or council staff, regardless of whether they were resolved or actioned, for the years:
2022: 114
2023: 195
2024: 183
2. Damp and mould complaints
The number of complaints received by the council relating to damp and/or mould in residential properties within your area, including those passed to housing associations or ALMOs for resolution, for the years:
2022:
2023:
2024:
Please note that we only started recording specific details of damp and mould cases in July 2024. We do not hold data prior to this date. I can confirm that 268 repair requests were received from council house tenants between 1st July 2024 and 31st December 2024.
3. Littering enforcement
The number of Fixed Penalty Notices (FPNs) issued for littering offences for the years:
2022: 2
2023: 1
2024: 204
4. Missed bin collections
The number of household missed bin collections reported, including general waste, recycling, or food waste incidents (N.B. Please include reports made by residents and/or logged by contractors), for the years:
2022:
-
Garden Waste: 2,251
-
Recycling: 2,293
-
Refuse: 2,438
2023:
-
Garden Waste: 3,497
-
Recycling: 2,335
-
Refuse: 2,559
2024:
-
Garden Waste: 3,236
-
Recycling: 2,564
-
Refuse: 2,984
5. Community Protection Notices (CPNs)
The total number of CPNs issued by the council – if available, please provide a breakdown by the type of behaviour or issue the notice was related to (e.g., noise, graffiti, fly tipping, waste, nuisance) – for the years:
2022: 4
2023: 0
2024: 0
The most common reason for Community Protection Notices being issued were: neighbourhood disputes and waste presentation.
Documents
This is Guildford Council's response to a freedom of information (FOI) or environmental information regulations (EIR) request.
You can browse our other responses or make a new FOI request.