FOI release

Which Parking systems we use enquiry

Case reference FOI2018/01162

Published 8 November 2018

Request

1. What software do you use for Parking Enforcement (PCN issue and processing) and when does the current contract end?

2. What system do you use for cashless (pay by phone) parking and when does the current contract end?

3. What software do you use for Fixed Penalty Notice enforcement ( FPN issue and processing) and when does the current contract end?

4. What software do you use to issue parking permits and season tickets and when does the current contract end?

Response

1. What software do you use for Parking Enforcement (PCN issue and processing) and when does the current contract end?
- Conduent's Si-Dem / Spur software - initially a 4 year contract from 27 April 2016, with the option of a 3 year extension.

2. What system do you use for cashless (pay by phone) parking and when does the current contract end?
- RingGo - expires 31 January 2020, although beyond that point the service could continue unless either party exercises its notice to cease.

3. What software do you use for Fixed Penalty Notice enforcement (FPN issue and processing) and when does the current contract end?
- Please note that Parking Services only issues PCNs.
- Guildford Borough Council's Environmental Enforcement team issue FPNs but do not use bespoke software to manage this process, instead using 'off-the-shelf' spreadsheet software made available as standard on practically all the Borough Council's PCs.

4. What software do you use to issue parking permits and season tickets and when does the current contract end?
- Conduent's Si-Dem / Spur software - initially a 4 year contract from 27 April 2016, with the option of a 3 year extension.

Documents

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This is Guildford Council's response to a freedom of information (FOI) or environmental information regulations (EIR) request.

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