Public Facing Devices
Case reference FOI2026/01781
Received 24 August 2026
Published 21 September 2026
Request
I am requesting the following under the Freedom of Information Act 2000. A completion table is at the end of this request; filling it in is sufficient to answer in full.
Definitions
"Device" — an end-user computer in active use by your own staff, officers and elected or appointed members in delivering your organisation's services: desktops, laptops, tablets and thin clients.
Include devices used in frontline and public-facing services you run directly.
Include devices used by your staff but managed on your behalf by a third party, shared service or managed service provider. Under
s.3(2)(b) FOIA, information held by another person on your behalf is held by you.
Exclude servers, mobile phones, medical devices, operational technology, and any device in storage or awaiting disposal.
Exclude devices used by schools and academies, whether or not you provide their IT support. If fire and rescue services are delivered within your organisation, please include them and confirm this below.
"Unsupported" — the operating system has passed its vendor end-of-support date. Count a device as unsupported even if you hold Extended Security Updates for it. Windows 10 reached end of support on 14 October 2025 and counts as unsupported for the purposes of this request.
*QUESTIONS*
1) How many devices in total?
2) How many of those devices are unsupported?
3) Please break the Q2 figure down by operating system.
4) Have you purchased Microsoft Extended Security Updates for Windows 10? If yes, how many devices are covered?
5) How much have you paid, or contracted to pay, for Year 1 ESU coverage (15 October 2025 to 13 October 2026), excluding VAT?
6) By what date do you expect all devices to be running a supported operating system? If no date has been set, please say so — that is a valid answer.
7) Please link to any report or paper addressing Windows 10 end of support or operating system migration considered in the public part of a board, committee, authority or panel meeting since 1 January 2025.
*COMPLETION TABLE*
Snapshot date used
Scope confirmed as defined above (Y/N)
Third-party-managed devices included (Y/N)
1. Total devices
2. Unsupported devices
3. Of which Windows 10
3. Of which other (specify OS)
4. ESU purchased? (Y/N)
4. Devices covered by ESU
5. Year 1 ESU cost, ex-VAT
6. Target completion date (or "none set")
7. Link to published paper
Response
Thank you for your recent request under the Freedom of Information Act.
Please find the answers to your queries below:
Snapshot date used – 16/09/2026
Scope confirmed as defined above (Y) – We have used device management system data and a filter of check-in in the last 30-days to identify “active use” devices
Third-party-managed devices included (N) – None identified
1. Total devices – 758
2. Unsupported devices – 12
3. Of which Windows 10 – 11
3. Of which other (specify OS) – 1 (Android 12)
4. ESU purchased? (N)
4. Devices covered by ESU – None
5. Year 1 ESU cost, ex-VAT – N/A
6. Target completion date (or "none set") – None set
7. Link to published paper – N/A
Yours sincerely,
FOI Team
Guildford Borough Council
Documents
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