IT Service Management trends in the UK public sector
Case reference FOI2019/00413
Published 25 July 2019
Request
1. What software product(s) are you using to manage your IT Service Management (e.g. Landesk, ServiceNow, Cherwell, Hornbill etc.)?
2. Who is your current vendor?
3. When does the contract with your current service desk provider end?
4. How much does your current ITSM service desk tool cost annually?
5. When will you be looking to review your current service desk tool?
Response
We have considered your request for information.
1. What software product(s) are you using to manage your IT Service Management (e.g. Landesk, ServiceNow, Cherwell, Hornbill etc.)? NetHelpDesk
2. Who is your current vendor? NetHelpDesk
3. When does the contract with your current service desk provider end? March 2020
4.How much does your current ITSM service desk tool cost annually? £4500
5. When will you be looking to review your current service desk tool? Not looking to review as we have recently purchased.
Documents
This is Guildford Council's response to a freedom of information (FOI) or environmental information regulations (EIR) request.
You can browse our other responses or make a new FOI request.