Freedom of information (FOI) releases from Guildford

This is a disclosure log of Guildford Council's responses to freedom of information (FOI) or environmental information regulations (EIR) requests that might be of wider public interest.

If you can't find the information you're looking for, you can make a new FOI request.

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784 disclosures

  1. Housing statistics

    Under the Freedom of Information Act 2000, could you please provide the following information regarding council housing disrepair reports, formal legal claims brought against the council by tenants, and the associated compensation and legal costs.

    Please provide the following information for the financial years 2023/24, 2024/25 and 2025/26:

    1.  The total number of formal housing disrepair complaints or reports logged by tenants.

    2.  A breakdown of these reports by primary category of disrepair (e.g. damp and mould, structural defects/leaks, heating/boiler failures, electrical issues, or pest infestations etc.)

    3.  The total number of households/tenants who were required to be temporarily or permanently rehomed or moved into alternative accommodation (such as hotels, temporary council properties, or emergency housing) due to the severity of the disrepair or health hazards in their homes.

    4.  The total number of housing disrepair legal claims filed against the council by tenants/former tenants, and the total amount paid out in compensation.

    Published: 10 November 2026

  2. Chief Finance Officer

    Under the Freedom of Information Act 2000, could you please provide the following information about your council's statutory chief finance officer (the officer designated under section 151 of the Local Government Act 1972, the s151 officer):

    1. For the period 1 April 2020 to the date of your response, a list of every separate period during which a person held the s151 officer designation, including on an acting, interim or temporary basis. For each period please give:

    (a) the job title held;

    (b) the date the designation began;

    (c) the date it ended, or 'current';

    (d) the employment basis, using one of: permanent employee; fixed-term employee; interim engaged through an agency or consultancy; secondment from another organisation; shared and, if so, with which other organisation; other (please specify).

    If you can disclose the postholder's name in line with your usual practice for senior officers, please include it; if not, job title is sufficient.

    Published: 9 November 2026

  3. URGENT: STATUTORY DISCLOSURE REQUEST UNDER THE ENVIRONMENTAL INFORMATION REGULATIONS 2004

    Under the Environmental Information Regulations Act 2004, could you please provide the following information

    •         Target Emissions Array: Radio Frequency (RF) and Electromagnetic Field (EMF) Infrastructure Procurement

    Infrastructure Scope: All infrastructure emitting radio frequency radiation, including mobile telephone/smart metering masts, communication hubs and other wireless technology

    Pursuant to the Environmental Information Regulations 2004 (EIR), I am writing to submit a formal, statutory request for environmental information held by Waverley Borough Council regarding the procurement, risk mitigation, and authorization frameworks applied to the deployment of all infrastructure emitting radio frequency radiation within public municipal spaces.

    As this request directly concerns electromagnetic and Radio Frequency emissions introduced into the public environment, it falls explicitly under the statutory definitions of environmental information. Please note that standard Freedom of Information Act boundaries do not apply; exceptions relating to commercial confidentiality under Regulation 12(5)(e) are completely overridden by Regulation 12(9) of the EIR for information relating to emissions.

     Please supply a certified copy of the following statutory records:

     1.   The Equality Impact Assessment (EIA): The full, contemporaneous Equality Impact Assessment, Equality Impact Analysis, or screening documentation conducted prior to or at the precise point of authorizing procurement or execution of site hosting leases for this infrastructure. This record must explicitly detail the Council's considered "due regard" under Section 149 of the Equality Act 2010 (the Public Sector Equality Duty) concerning ICIRP documented exclusions and safety parameter anomalies for members of the public with medical, cardiac, or metallic implants.

    2.   The Human Health Risk Evaluation: Any formal, recorded specialist risk assessments, expert technical reviews, or underwriting disclosure files compiled by or for the Council addressing the long-term public liability implications of hosting continuous uninsurable environmental emissions across public assets.

    3. Should the Council not hold contemporaneous written records satisfying these criteria, please issue an explicit, formal statement under Regulation 12(4)(a) confirming that no such environmental information is held by the authority.

    Published: 9 November 2026

  4. Fund Disbursement Requirements

    Under the Freedom of Information Act 2000, could you please provide the following information:

    * Who do you currently use as your card or banking provider to facilitate fund disbursement use cases?

    * When is the contract due to end?

    * When are you next planning to tender?

    * Would you be open to scheduling an introductory call with us to understand our solution in more detail?

    * Would you be open to trialing our solution?

    Published: 9 November 2026

  5. TPO Enquiry

    Under the Freedom of Information Act 2000, could you please provide the following information:

    Please could I request search of files maps and historical documentation from tree officer or local planning.

    I am trying to find served copies of any provisional tree preservation orders or an area known as

    Land between Glaziers Lane and Westwood Lane, Normandy or
    Land between Westwood Lane and Glaziers Lane, Normandy.
    Also relates to Taylor Wimpey outline planning considerations in the past.

    Also, a copy of the notice that was served in relation to this site.

    Published: 3 November 2026

  6. Land at and adjoining Perry Hill Farm

    Under the Environmental Information Regulations Act 2004, could you please provide the following information relating to land at and adjoining Perry Hill Farm, Coombe Lane, Worplesdon, Guildford GU3 3PF, for the period 1st January 2026 to 2nd October 2026:

    1. Whether the Council has received any request for pre-application planning advice for development on this land and, if so, the reference number(s), date(s) received, and a description of the development proposed.

    2. A copy of any written pre-application advice issued, and any notes or minutes of pre-application meetings.

    3. Any correspondence between the Council and any prospective applicant or their agents concerning the above, insofar as it addresses: the principle of development in the Green Belt (including grey belt status); affordable housing; the application of the Green Belt "golden rules"; and the relationship of the proposal to the development of adjoining land.

    4. Whether this land, or any part of it, has been submitted to the Council for consideration in its Land Availability Assessment or any call for sites, and, if so, the relevant site reference(s).

    Published: 3 November 2026

  7. Plans for Solar Power installation enquiry

    Under the Freedom of Information Act 2000, could you please provide the following information:

    Please provide the following information relating to solar photovoltaic (PV) installations on buildings or carparks owned or occupied by the Council.

    For the purposes of this request, include PV installations on operational buildings, schools, depots, leisure facilities, car parks/carports and other Council-owned properties.

     

    Strategy and Plans

     

    1. Does the Council have a documented plan, programme, strategy or approved business case relating to the installation of rooftop solar PV on its estate?

    If yes, please provide:

    The title of the document(s)

    The approval date

    A copy of the document(s) or a web link where available

     

    2. What stage best describes the Council's current rooftop solar programme?

    Please indicate all that apply:

    No current plans

    Initial opportunities identified

    Feasibility studies underway

    Business case(s) approved

    Funding secured

    Procurement underway

    Installers appointed

    Installation programme underway

    Pipeline and Timescales

     

    3. Does the Council currently have a pipeline of future rooftop solar projects?

    If yes, please provide:

    Number of buildings identified

    Number of buildings assessed for feasibility

    Number of buildings approved for installation

    Total MW of installed solar aimed for.

     

    4. Please provide the anticipated timescales for delivery of planned rooftop solar projects, including:

    Projects expected within 12 months

    Projects expected within 1-3 years

    Projects expected beyond 3 years

    Funding and Budget

     

    5. Has the Council allocated capital budget for future rooftop solar installations?

    If yes, please provide:

    Budget amount allocated (or budget range if exact figures cannot be disclosed)

    Financial year(s) covered

     

    6. What funding sources does the Council expect to use for planned rooftop solar projects?

    Please indicate all applicable sources:

    Existing capital budget

    Capital receipts

    Prudential borrowing

    PWLB borrowing

    Public Sector Decarbonisation Scheme

    Great British Energy funding

    Community energy investment

    Power Purchase Agreement (PPA) or third-party finance

    Other (please specify)

     

    7. Does the Council currently have a formal relationship, partnership, memorandum of understanding, framework agreement or active project with any Community Energy organisation?

    If yes, please provide:

    Name of the organisation(s)

    Nature of the relationship

    Whether rooftop solar forms part of that relationship

    Procurement and Delivery

     

    8. Has the Council already procured, appointed or framework-selected one or more suppliers for future rooftop solar delivery?

    If yes, please provide:

    Supplier name(s)

    Procurement route used

    Contract start and end dates (where available)

     

    9. For future rooftop solar projects not yet procured, what procurement route does the Council currently expect to use?

    Please indicate all that apply:

    Open tender

    Framework agreement

    Dynamic Purchasing System

    Not yet determined

     

    10. If a framework route is expected to be used, please identify the framework(s) being considered.

     

    Decision-Making

    11. Has the Council undertaken rooftop solar feasibility studies, condition surveys or estate-wide solar opportunity assessments within the past three years?

    If yes, please provide:

    Date completed

    Number of sites assessed

    Copies of reports where available

     

    12. What are the principal barriers currently preventing faster deployment of rooftop solar across the Council estate?

    For example:

    Funding constraints

    Roof condition

    Grid capacity

    Internal resources

    Planning or heritage constraints

    Competing capital priorities

    Other reasons

     

    13. Please identify the Council officer, team or department with primary responsibility for the development and delivery of rooftop solar PV projects across the Council estate.

    Job title

    Service/team name

    Email address or contact point

     

    14. Please provide the name of the officer or team responsible for procuring solar PV installations and associated professional services.

    Job title

    Service/team name

    Email address or contact point

     

    Published: 27 October 2026

  8. Property partners, contracts & payment arrangements

    Under the Freedom of Information Act 2000, could you please provide the following information:

    1. Existing contract-register entries or schedules showing provider name, contracting authority, service, agreement reference, start and end dates and recorded value.

    2. The latest existing report or schedule showing the Council's ownership interest and nominated board representatives in any such company or joint venture, dividends or profit distributions received in the latest completed financial year, and any recorded declarations of interest relating to those representatives and these arrangements.

    3. The relevant agreement clauses or fee schedules showing fixed fees, disposal commissions, success fees, uplift shares or other outcome-linked payments for those services. If no such provision is held, please say so.

     

    Published: 27 October 2026

  9. Town Centre Car Parking Income

    Under the Freedom of Information Act 2000, could you please provide the following information:

    For each of the financial years 2024/25 and 2025/26, please provide:

    1. The total income from parking charges received from council-owned or council-operated off-street car parks located within town centres.

    2. The direct operating expenditure associated with those car parks.

    3. The resulting net income/surplus or deficit, if this is already calculated by the Council.

    4. The number of car parks and total number of parking spaces covered by the figures above, where this information is readily available.

    5. The names of the car parks included within the figures, so that we can understand how the Council has interpreted "town centre".

    Published: 26 October 2026

  10. Council Customer Service Enquiries

    Under the Freedom of Information Act 2000, could you please provide the following information:

    Q1. Total enquiries. Please provide the total number of enquiries received by the council's Customer Services/Contact Centre function during the reporting period.

    Q2. Channel breakdown. Where recorded, please provide the total number of enquiries received through each of the following channels:

    * Telephone

    * Email

    * Online form or customer portal

    * Webchat

    * Virtual assistant or chatbot

    * Social media

    * SMS, WhatsApp, or another messaging service

    * Other (please specify)

    If the council records some of these channels together, please provide the information using the categories held.

    Q3. Telephone performance. If held, please provide:

    * Average speed to answer telephone calls

    * Total number of abandoned calls

    * Average call-handling time

    Q4. Service hours. Please provide the standard operating hours of the central Customer Services/Contact Centre function, including whether staffed customer service support is routinely available during evenings or weekends.

    Q5. Complaints. If held, please provide the total number of complaints specifically relating to performance, responsiveness, or accessibility of the central Customer Services/Contact Centre function.

    Q6. Customer satisfaction. If held, please provide the average customer satisfaction score (CSAT) or equivalent customer service satisfaction measure for the reporting period.

    Q7. First contact resolution. If first contact resolution is measured, please provide:

    * The first contact resolution rate

    * The number of enquiries resolved at the first point of contact, if recorded

    Please also provide the council's definition of first contact resolution.

    Q8. Use of artificial intelligence. Does the council currently use any AI-powered technology within its central Customer Services/Contact Centre function?

    If yes, please briefly describe the technology and its purpose. This could include, but is not limited to, chatbots or virtual assistants, automated email handling, call summarisation, knowledge tools, or technology that assists customer service staff.

    Q9. Customer service workforce. Please provide the average number of full-time equivalent staff working within the central Customer Services/Contact Centre function during the reporting period.

    If an average is not held, please provide the number recorded at the nearest available data and specify that date.

    Q10. Most common reasons for contact. If enquiries are categorised by reason for contact, please provide:

    * The five most common recorded enquiry categories during the reporting period

    * The number of enquiries recorded in each category, if held

    Published: 20 October 2026