Freedom of information (FOI) releases from Guildford

This is a disclosure log of Guildford Council's responses to freedom of information (FOI) or environmental information regulations (EIR) requests that might be of wider public interest.

If you can't find the information you're looking for, you can make a new FOI request.

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638 disclosures

  1. We would like to request the following information regarding internal complaints procedures in repair requests in the Council's housing stock:

    1. Year by year (financial years 2023/4, 2024/25, 2025/26) How many stage one complaints were made regarding repairs?

    2. Year by year (financial years 2023/4, 2024/25, 2025/26) How many stage two complaints were made regarding repairs?

    3. Have complaints increased since the Complaints Handling Code? Does the council believe these new ICPs help tenants get better outcomes? Has the increased use of AI by tenants changed this system? (These are voluntary questions under FOIA).

     

    Published: 30 July 2026

  2. Under the provisions of the Freedom of Information Act, I am writing to request information regarding the council's managed parking spaces over the last 10 calendar/financial years (from 2016 to the current year, 2026).

    Specifically, for each year between 2016 and 2026 inclusive, please provide the following data broken down by year:

    - Entirely Free On-Street Parking: The total number of designated on-street parking spaces within the local authority area that are entirely free of charge at all times.

    - Partially Free On-Street Parking: The total number of on-street parking spaces that are free during certain hours/days (e.g., free overnight, during early mornings, evenings, or weekends) but metered or restricted (for example to resident permit-holders) at other times.

    - Free Off-Street Parking: The total number of parking spaces within council-operated off-street car parks that are entirely free of charge.

    - Electric Vehicle (EV) Parking: The total number of parking spaces (both on-street and off-street) that are exclusively reserved for electric vehicle charging or parking.

     

    Published: 30 July 2026

  3. Please provide the following information in respect of non-domestic properties (business rates hereditaments) in your billing authority area that are currently in receipt of Empty Property Rate Relief or are otherwise recorded as unoccupied on your business rates register:

    1. Billing authority property reference
    2. Property address and postcode
    3. Rateable value
    4. Date on which the property was first recorded as vacant / unoccupied
    5. Type of empty rate relief applied (full, partial, discretionary, or none)
    I would be grateful if the response could be provided in a machine-readable format — CSV or Excel is ideal.

    Published: 30 July 2026

  4. Under the terms of the Freedom of Information Act 2000 please could I request a list of Non-Domestic Completion Notices served by the authority from 01/05/2026 to the present date.

    I would be grateful if the list could include:

    * The property reference number (otherwise known as billing authority reference number).

    * The address of the property to which the notice relates.

    * The date the notice was served.

    * The completion date recorded.

    * The business or person to whom the notice was served.

    * Address to where the Notice was sent.

    * Whether the notice was issued by the billing authority or a third party.

    Published: 30 July 2026

  5. I am writing to request information under the Freedom of Information Act 2000.

    I would be grateful if you could provide the following information regarding your authority's legal expenditure. For each of the last five financial years for which data are available, please provide:

    * The total amount spent on external legal advice; and,

    * Where possible, a breakdown of that expenditure by category. For example (where recorded):
    *
    Litigation and dispute resolution
    * Employment law
    * Planning and property
    * Adult and children's services
    * Procurement and commercial
    * Governance and constitutional matters
    * Other legal services (please specify if possible).

    * If you also have the figure please provide the cost of any internal legal function within the local authority e.g. in-house legal team.

    Published: 28 July 2026

  6. I am writing to request the following information under the Freedom of Information Act 2000.

    Please provide a list of all non-domestic (business rates) ratepayers including for each hereditament:
    - Ratepayer / business name
    - Property address and postcode
    - Rateable value
    - Property description / use
    - Any current reliefs or exemptions applied.

    Published: 28 July 2026

  7. Under the Freedom of Information Act 2000 and/or Environmental Information Regulations 2004, please provide me with the following information:

    * A list of the council houses owned and managed by this council where category 1 “excess heat” hazards have been identified, but not yet resolved.

    * Please provide the date on which the category 1 “excess heat” hazard was originally identified, on each occasion.

    * A list of the council houses owned and managed by this council where category 2 “excess heat” hazards have been identified, but not yet resolved.

    * Please provide the date on which the category 2 “excess heat” hazard was identified, on each occasion.

    Published: 28 July 2026

  8. I am writing to request information regarding the provision, accessibility, and cost of public toilets maintained or operated by your local authority.

    Please provide the following information for each calendar year from 2016 to 2026 inclusive (with the 2026 figure representing the data current to the date of this request).


    Questions:

    1 – Total Provision: How many public toilets did the local authority maintain, operate, or directly fund (including those operated via third-party contractors or parish partnerships on behalf of the council) in each calendar year?

    2 – Breakdown of Accessibility & Facilities: Within the total figures provided for each year, please break down:

    a) How many were free to use vs. how many required a fee/charge.

    b) How many offered full toilet facilities (defined as containing at least one toilet bowl/cubicle) vs. how many were urinal-only facilities.

    3 – Pricing: What was the maximum price charged for a single use at any of your public toilets in each calendar year?

    Published: 28 July 2026

  9. Under the Freedom of Information Act, I request access to the following information regarding Section 106 Contributions for the period 1 January 2020 to 31 December 2023:

    - The date each funding contribution was received.
    - The amount of each contribution received.
    - The remaining balance for each funding allocation.
    - The amount of committed funds.
    - The amount of uncommitted funds.

    Published: 27 July 2026

  10. I am writing to request information under the Freedom of Information Act 2000 and, where the information relates to land, property, housing, temporary accommodation, leases or environmental information, under the Environmental Information Regulations 2004.

    This request concerns any dealings between the council and the following entities, together referred to in this request as “the Phi entities”:

    1. Phi Property Acquisitions Limited, company number 16166674;

    2. PCI (2025) Limited, company number 08978751, formerly Phi Capital Investments Limited;

    3. Phi Works Limited, company number 13815511;

    4. Phi Technology Solutions Limited, company number 16191210;

    5. Simply Phi / SimplyPhi; and

    6. any connected, successor or associated entity trading under the “Phi” name.

    Please provide the information held from 1 January 2023 to the date of your response.

    Where I refer below to the Council “becoming aware” of a matter, I am asking only for information the Council holds. I am not asserting that any such matter exists.

    For context, and to assist you in identifying relevant records, Phi Property Acquisitions Limited is the subject of a winding-up petition in the Insolvency and Companies Court, case number CR-2026-002637, petitioner HMRC, presented 2 April 2026.

    I refer to this only as a matter of public record and make no assertion as to its outcome.

    1. Dealings with the Phi entities

    Please confirm whether the Council has had any contract, appointment, framework arrangement, lease, property transaction, housing or temporary accommodation arrangement, management or consultancy arrangement, software arrangement, or other commercial dealing with any of the Phi entities.

    For each dealing, please provide:

    a. the entity name;

    b. the start and end dates;

    c. the department or service area;

    d. a short description of the arrangement; e. the current status; and f. the total contract value, estimated value or spend to date.

    2. Contracts and formal documents

    Please provide copies of any contracts, appointment letters, heads of terms, purchase orders, leases, management agreements, consultancy or software agreements, and any variation, novation, assignment, suspension, termination or settlement documents relating to any Phi entity.

    3. Advance payments or payments before full delivery

    Please confirm whether the Council has at any time paid, agreed to pay, authorised, considered, or been asked to pay any Phi entity in advance of full delivery.

    This includes any payment described as an advance payment, deposit, payment on account, mobilisation payment, prepayment, milestone payment, reservation fee, retainer, float, working capital support or any similar arrangement.

    If so, please provide:

    a. the relevant Phi entity;

    b. the amount;

    c. the date paid or proposed;

    d. the stated reason;

    e. whether the deliverables were subsequently delivered in full; and f. whether the Council obtained any protection, such as an advance payment bond, performance bond, retention, guarantee, escrow, set-off right, clawback provision or other security.

    If no such payment was made, agreed, authorised, considered or requested, please confirm this expressly.

    4. Bonds, warranties, guarantees and security

    Please provide copies of any warranties, guarantees, bonds, collateral warranties, defects liability provisions, retentions, set-off rights, clawback provisions or other protections obtained by the Council in relation to any Phi arrangement.

    Please also confirm whether any such protection has been called, claimed against, waived, varied, novated, assigned, reduced or has expired.

    5. Information held on insolvency, HMRC and successor-entity matters Please confirm the date, if any, on which the Council first recorded or became aware of information relating to:

    a. any HMRC action concerning a Phi entity;

    b. the administration of Phi Capital Investments Limited / PCI (2025) Limited;

    c. the winding-up petition concerning Phi Property Acquisitions Limited, case number CR-2026-002637;

    d. any proposed novation, assignment, business transfer or continuation of services between Phi entities; and

    e. any financial standing concern relating to any Phi entity.

    For each, please state what action the Council took, if any.

    6. Risk mitigation

    If and when the Council recorded or became aware of any of the matters in section 5, please confirm what risk mitigation it considered or implemented before continuing any relationship, making any payment, agreeing any novation or assignment, or entering into any arrangement with a successor or connected entity.

    This includes whether the Council considered or required:

    a. updated financial standing or insolvency checks;

    b. legal, procurement, finance or audit advice;

    c. suspension of payments or services pending review;

    d. a prohibition on advance payments;

    e. bonds, retentions, escrow, guarantees or other security;

    f. confirmation that warranties and contractual protections remained enforceable;

    g. a continuity or replacement supplier plan; or

    h. senior officer, member or Cabinet approval.

    If no such mitigation was considered or implemented, please provide any internal record explaining why not.

    7. Due diligence and approvals

    Please provide copies of any due diligence, Companies House or credit checks, financial standing or risk assessments, legal or procurement advice summaries, internal audit notes, officer briefings, delegated authority approvals, Cabinet or committee reports, or decision records relating to:

    a. entering into or continuing any Phi arrangement;

    b. making payments after any financial concern was recorded;

    c. dealing with a successor or replacement entity; or

    d. deciding whether security was required.

    8. Current or proposed dealings

    Please confirm whether the Council has any current, proposed, paused or under-discussion arrangement with Phi Property Acquisitions Limited or any successor or connected Phi entity.

    If so, please provide:

    a. the nature of the arrangement;

    b. expected value;

    c. approval and procurement route;

    d. due diligence undertaken;

    e. safeguards required; and

    f. whether legal, procurement, finance, audit, senior officers or members have been consulted.

    9. Correspondence and internal briefings Please provide copies of substantive correspondence, reports, meeting notes or internal briefings from 1 January 2024 onwards referring to any of the matters in sections 3 to 8 above in relation to a Phi entity.

    This includes, where held, correspondence with other local authorities, insolvency practitioners, legal advisers, auditors, landlords, funders, managing agents or property owners.

    10. Property, housing or temporary accommodation schemes Please confirm whether any Phi entity has been involved in any Council housing, temporary accommodation, homelessness, property acquisition, leasing, property management, refurbishment, repairs or software programme.

    If so, please provide:

    a. the name or description of the programme;

    b. the number of properties or units or licenses (for software programme);

    c. the role of the Phi entity; and

    d. whether the arrangement remains live, paused, terminated or under review.

    I am not seeking personal data relating to tenants, residents or service users. Please redact personal data where necessary.

    11. Format and exemptions

    Please provide the information electronically and if possible in an excel format.
    If the Council holds no information for any part of this request, please confirm this expressly.

    Where any exemption or exception is relied upon, please identify it, explain why it applies, and provide all reasonably segregable non-exempt information.

    12. Cost limit and priority order

    If the Council considers this request exceeds the appropriate cost limit, please provide advice and assistance under section 16 of the Freedom of Information Act 2000 and answer in the following priority order:

    1. current or proposed dealings with Phi Property Acquisitions Limited;

    2. contracts and formal appointment documents;

    3. whether any advance payments or payments before full delivery were made, agreed, authorised, considered or requested;

    4. whether any bonds, warranties, guarantees, retentions, escrow, set-off or clawback provisions were obtained;

    5. information held on insolvency, HMRC, novation or continuation-of-service matters;

    6. risk mitigation records;

    7. due diligence and approval records;

    8. property, housing and temporary accommodation programme information;

    9. broader correspondence.

    Published: 27 July 2026